Your Privacy
Matters to Us

When you register on UpaayaX, we collect your name, email address, phone number, and location data. Service Providers additionally provide identity documents, professional certifications, and banking details for payment processing.

We automatically collect information about how you interact with our platform — including pages visited, services browsed, booking history, search queries, IP address, browser type, and device information.

Messages exchanged between Seekers and Service Providers through our platform, reviews, ratings, and any support communications you send us are stored securely.

We use your data to match you with suitable service providers, process bookings, handle payments via Khalti and eSewa, and facilitate real-time communication between parties.

Your usage patterns help us improve our recommendation algorithms, detect fraudulent activity, resolve disputes, and enhance the overall user experience on UpaayaX.

We send booking confirmations, status updates, promotional offers (with your consent), and important security alerts related to your account.

When you book a service, your name, contact number, and service address are shared with the assigned Service Provider. Provider profiles including ratings and certifications are visible to Seekers.

Payment information is shared with Khalti and eSewa solely to complete transactions. We do not store your full card or wallet credentials on our servers.

We may disclose your information when required by Nepalese law, court orders, or to protect the safety and rights of our users and the public.

All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Sensitive information such as passwords are hashed using industry-standard algorithms.

Your personal data is accessible only to authorized UpaayaX personnel who require it to operate the platform. We conduct regular security audits and vulnerability assessments.

In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate steps to mitigate harm in accordance with applicable regulations.

You may access, review, and update your personal information at any time through your account settings. If you find inaccuracies, you have the right to request corrections.

You can request a copy of all personal data we hold about you in a structured, machine-readable format by contacting our support team.

You may unsubscribe from marketing communications at any time. Note that transactional messages related to your bookings and account security cannot be disabled.

We retain your personal data for as long as your account is active. Transaction records are retained for 7 years as required by Nepalese financial regulations.

When you delete your account, we remove your personal information within 30 days. Anonymized usage data may be retained for analytical purposes.

Accounts inactive for 24 consecutive months may be archived. We will notify you via email before taking any archival action.